Microsoft SENIOR LEARNING MANAGER 

United States 

405439444

Required/Minimum Qualifications

• Vocational qualification or higher education degree (e.g., Bachelor's Degree) AND/OR 2+ years experience in Learning and Development, relevant technical roles, business development, field or sales, HR, customer success, collection management, research/restoration evaluation, industry, or program/project management

o OR Master's Degree or equivalent AND/OR 1+ year(s) experience in Learning and Development, relevant technical roles, business development, quota management, human resources (HR), customer success, collection management, research/restoration evaluation, industry, or program/project management

o OR equivalent experience.

• 2+ years commercial experience working with customers helping to drive customer success.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

• Collaborate with Customers : As a Senior Learning Manager, work closely with customers to analyze their training needs and create comprehensive training plans with a focus on Azure Open AI, Copilot for M365 and Security. These plans will empower organizations to swiftly adopt these technologies. Your role involves not only understanding technical requirements but also aligning the necessary training with strategic business goals.
• Customer Relationship Building : Cultivate effective relationships with customers throughout their AI journey. As an executive communicator, you’ll engage with C-suite stakeholders, ensuring their satisfaction and demonstrating the value of AI solutions. Understand their unique requirements, translating them into actionable strategies that drive business outcomes.
• Pipeline Management : Maintain a robust pipeline of training opportunities. Regularly forecast and track potential engagements, aligning them with strategic priorities of field sale streams and customers.
• Strategic Insights : Provide thought leadership on the significance of developing technical capabilities with customers. Your strategic vision should encompass scalability, efficiency, and impact. Translate complex AI concepts into executive-friendly narratives, emphasizing Return on Investment (ROI) and competitive advantage.
• Effective Communication : Whether through written reports or high-stakes presentations, your communication skills are critical. As an executive communicator, bridge the gap between technical teams and decision-makers. Clearly articulate the value proposition of AI investments, fostering understanding and buy-in at all levels.
• Identify New Opportunities : Proactively identify opportunities for innovative training programs and investment areas . Stay abreast of industry trends, emerging technologies, and market demands. Collaborate with cross-functional teams to explore novel ways to enhance AI adoption and drive organizational growth
• Embody our &