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SAP SAP Concur Care Services Consultant mid shift 
Italy, Lombardy 
565441614

30.03.2025

As a CFE consultant, you will be a key point of contact for a defined customer group, working closely with Support, Care Services consultants, and Customer Success Partners and communicating with customers regarding a variety of topics ranging from support tickets and configuration changes to service performance and other opportunities. The CFE consultant will be responsible for ensuring clear, consistent communication and accountability for the overall customer communications experience. Primary competence should be communication skills and an interest in the delivery of solutions to meet business requirements related to Travel and Expense Management delivered in the cloud is essential.

Responsibilities:

  • Onboard new customer or partner projects: facilitate data gathering for the implementation project.
  • Validate and define expectations and scope of work
  • Serve as ongoing point of contact for an assigned portfolio of customers in relation to Post-Implementation Services
  • Escalation management: coordination and documentation of customer escalations
  • Triage: review and route client queries and service requests to appropriate teams
  • Manage the project transition processes between Services and Support
  • Assist with the onboarding activities for new members (training and knowledge transfer)
  • Service Request / Case work, as assigned per training, knowledge and experience
  • Customer Project work, as assigned per training, knowledge and experience
  • Any other similar task or responsibility as may be reasonably required

Qualifications & Experience

  • Education Bachelor's degree in any field or equivalent work experience
  • Demonstrated proficiency in written and verbal communications
  • Ability to pass a background check.
  • Previous experience with a customer-facing role is a plus
  • At least 0-3 years working experience

Competencies

  • Ability to be self-directed and work independently
  • Task-oriented
  • Customer management skills
  • Excellent communication skills
  • Strong organizational skills
  • Strong analytical and problem-solving skills
  • Adaptable to changes in work schedule or shifts as required by business needs.