Microsoft Technical Support Engineering 

Taiwan, Taoyuan City 

562742670

Required Qualifications:

Experience:

• 5+ years of technical support, technical consulting, or information technology experience OR
• Bachelor's Degree in Computer Science, Information Technology (IT), or a related field AND 3+ years of technical support, technical consulting, or information technology experience.

Technical Skills:

• NodeJS Development and Troubleshooting: Extensive experience with NodeJS, including both front-end and back-end frameworks like ReactJS.
• Build Tools and Package Management: Expertise in using Node's build tools, package management, and deployment in cloud/on-prem environments.
• Single Page Application Frameworks: Strong knowledge in developing and troubleshooting Single Page Application frameworks such as ReactJS and Angular, as well as backend frameworks like ExpressJS.
• Linux Operating System: Proficiency in Linux OS, with the ability to troubleshoot system performance issues using built-in tools.
• Azure Cloud: Strong understanding of Azure Cloud concepts.
• Networking: Basic understanding of Cloud and On-prem Network concepts.
• Web and Application Servers: Experience with at least one Open Source Web server and application server, with strong skills in tuning them as per application needs.
• Docker: Basic understanding of Docker, including the ability to create images, run containers, and troubleshoot container application issues.
• Monitoring Tools: Basic knowledge of monitoring tools like App Insights, Azure Monitor, etc. (good to have).

Additional Skills:

• Open Source Contributions: Contributions to the open source community are a plus.
• Certification: AZ-900 certification is a good to have.
• Communication: Excellent communication skills.
• Teamwork: Strong team player with the ability to collaborate effectively with others.

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.