JPMorgan Product Operations Manager Zelle Vice President 

United States, New York 

561389115

Job Responsibilities:

• Establish and manage internal processes to ensure network rules adherence across different internal stakeholders
• Interface directly with Early Warning Services (EWS) to advocate for Chase’s objectives and help drive network-wide strategy
• Partner closely with operations, risk and product teams to drive holistic Zelle claims and customer support strategy
• Collaborate with marketing teams to develop and execute Chase’s customer facing marketing strategy for Zelle
• Communicate progress, value, and blockers to the wider business, including executive leadership
• Analyze internal data, monitor market trends, and conduct competitive analysis to identify opportunities for process improvement or product differentiation

Required Qualifications, Capabilities & Skills:

• 7+ years of relevant general management, strategy, consulting, or product management experience
• 5+ years of payments or consumer financial services experience
• Experience with process design and stakeholder management
• Highly collaborative and capable of managing large, complex, cross-functional projects
• Strong written/verbal communication skills
• Calm under high pressure and tight delivery timelines
• Bachelor’s degree required; advanced degree preferred

Preferred Qualifications, Capabilities & Skills:

• Advanced degree preferred