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JPMorgan Product Operations Manager Zelle Vice President 
United States, New York 
561389115

03.08.2024

Job Responsibilities:

  • Establish and manage internal processes to ensure network rules adherence across different internal stakeholders
  • Interface directly with Early Warning Services (EWS) to advocate for Chase’s objectives and help drive network-wide strategy
  • Partner closely with operations, risk and product teams to drive holistic Zelle claims and customer support strategy
  • Collaborate with marketing teams to develop and execute Chase’s customer facing marketing strategy for Zelle
  • Communicate progress, value, and blockers to the wider business, including executive leadership
  • Analyze internal data, monitor market trends, and conduct competitive analysis to identify opportunities for process improvement or product differentiation

Required Qualifications, Capabilities & Skills:

  • 7+ years of relevant general management, strategy, consulting, or product management experience
  • 5+ years of payments or consumer financial services experience
  • Experience with process design and stakeholder management
  • Highly collaborative and capable of managing large, complex, cross-functional projects
  • Strong written/verbal communication skills
  • Calm under high pressure and tight delivery timelines
  • Bachelor’s degree required; advanced degree preferred

Preferred Qualifications, Capabilities & Skills:

  • Advanced degree preferred