PayPal High Value SMB Leader 

China, Shanghai 

559192240

The High Value SMB team is part of the Inside Sales organization. The team is responsible for growing and protecting our most important SMB customers across top international markets. They are help merchants solve frictional events and drive cross selling / upselling of PayPal products. Through analytics and trigger based targeting – the team is required to solve problems quickly and drive customer success. As a HV SMB leader you will be required to recruit, coach, maintain a high-performance sales force who operate across multiple markets.

Job Description:

Responsibilities

• Accountable for the financial performance of the HV SMB portfolio
• Managing 3 key workstream within SMB portfolio, account management, churn save triggers and migration activities
• Identify risks and opportunities based on customer feedback
• Lead, coach and manage a team across various SMB health metric
• Set of key KPIs to achieve
• Partner with key cross functional stakeholders to unblock barriers for SMBs (E.g. Risk, Compliance, core SMB teams, analytics and sales)
• Develop a holistic plan on upskilling the team with sales and customer success training
• Manage capacity planning and allocation of resource to key workstreams on a weekly basis
• Propose changes to strategy and tactics to improve performance, or in response to changing market conditions
• Work with internal stakeholder to review and enhance existing sales process to help sales representatives shorten the sales cycle.

Skills/Experience

• BA or BSc degree with 6+ years work experience in the Payment industry, Financial Services, eCommerce, Retail. MBA is a plus
• Leading account management team would be a plus
• Experience as a first line leader in a revenue generatingenvironment
• Ability to develop sales strategy and identify key prospects for pipeline building
• Pipeline management expertise, and experience with Salesforce
• Experience at the forefront of the B2B sector with a passion for serving SMBs in an innovative and global environment.
• Experience in leading and influencing large cross-functional teams to a clear outcome
• Demonstrated ability to simplify complex topics while not losing sight of details
• Strong executor and ability to inspire a team
• Strong quantitative analytical skills, able to manage through data and insights to build compelling and innovative strategies
• Very strong customer focus, naturally including customer perspective in plans, decisions and actions
• Experience leading complex strategic and operational initiatives, working through technical, operational, legal/policy and business issues
• Excellent written and oral communication skills
• A strong team player with great interpersonal and cross cultural skills
• Require to speak Japanese & English

Our Benefits:

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please