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Capital One Sr Director Tech Writing & Documentation United States, Virginia, Arlington 556963797
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In this role as Sr Director, Head of Tech Writing & Documentation, you will champion the documentation experience for developers using our Enterprise platforms. You will manage a large team of tech writers, set Enterprise standards for high-quality technical content, and develop customer-backed product strategy for documentation platforms & experiences. You will serve as the leader and subject matter expert on technical writing processes, practices, and standards. You will use data to measure effectiveness, installing necessary benchmarks and feedback channels. You will educate others on technical writing best practices and gain buy-in from key stakeholders regarding documentation experiences, processes, and interaction models with customers.
Responsibilities of this role may include:
Set and align Enterprise stakeholders on a customer and destination-backed vision for Capital One’s Enterprise documentation and knowledge management platforms
Lead a large size tech writing team to support the most important enterprise documentation projects & needs
Design, develop, and manage technical writing & documentation process initiatives in a complex dynamic environment, revising needs to meet changing requirements
Partner cross-functionally with clients to provide strategic and tactical thought partnership to effectively drive results
Build relationships and collaborate with key enterprise stakeholders to align objectives and plans, and transparency share progress and insights
Serve as a subject matter expert on technical writing and documentation experiences across the enterprise
Basic Qualifications:
Bachelor's Degree or military experience
At least 8 years of experience in Technical Writing
At least 5 years of experience in People Management
Preferred Qualifications:
Masters Degree in Information Management, Process Management, Systems Engineering, Management, Business or Business Administration (MBA) or related fields
10+ years of experience in People Management for Technical Writing & Knowledge Management teams
5+ years of experience owning outcomes and experiences for enterprise documentation platforms in the domain of enterprise software
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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