Capital One Sr Director Tech Writing & Documentation 

United States, Virginia, Arlington 

556963797

Center 3 (19075), United States of America, McLean, Virginia Sr. Director, Tech Writing & Documentation

In this role as Sr Director, Head of Tech Writing & Documentation, you will champion the documentation experience for developers using our Enterprise platforms. You will manage a large team of tech writers, set Enterprise standards for high-quality technical content, and develop customer-backed product strategy for documentation platforms & experiences. You will serve as the leader and subject matter expert on technical writing processes, practices, and standards. You will use data to measure effectiveness, installing necessary benchmarks and feedback channels. You will educate others on technical writing best practices and gain buy-in from key stakeholders regarding documentation experiences, processes, and interaction models with customers.

Responsibilities of this role may include:

• Set and align Enterprise stakeholders on a customer and destination-backed vision for Capital One’s Enterprise documentation and knowledge management platforms

• Lead a large size tech writing team to support the most important enterprise documentation projects & needs

• Design, develop, and manage technical writing & documentation process initiatives in a complex dynamic environment, revising needs to meet changing requirements

• Partner cross-functionally with clients to provide strategic and tactical thought partnership to effectively drive results

• Build relationships and collaborate with key enterprise stakeholders to align objectives and plans, and transparency share progress and insights

• Serve as a subject matter expert on technical writing and documentation experiences across the enterprise

Basic Qualifications:

• Bachelor's Degree or military experience

• At least 8 years of experience in Technical Writing

• At least 5 years of experience in People Management

Preferred Qualifications:

• Masters Degree in Information Management, Process Management, Systems Engineering, Management, Business or Business Administration (MBA) or related fields

• 10+ years of experience in People Management for Technical Writing & Knowledge Management teams

• 5+ years of experience owning outcomes and experiences for enterprise documentation platforms in the domain of enterprise software

New York City (Hybrid On-Site): $221,600 - $252,900 for Sr. Director, Process Mgt San Francisco, California (Hybrid On-Site): $234,700 - $267,900 for Sr. Director, Process MgtThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.