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Cisco Technical Consulting Engineer 
India, Karnataka, Bengaluru 
551264795

Yesterday

** Please note that this itNOT Customer Servicerole, butCustomer Success roleand previous customer success experience is required **


What You’ll Do
  • Ensure success of the customer journey as measured by adoption and health scores
  • Communicate objectives and ensure timely delivery of solutions
  • Provide regular reporting on customer health and utilization
  • Provide consistent customer engagement via manual and automated touchpoints
  • Developing long-term relationships with your ThousandEyes customers
  • Become a trusted adviser for the partners and operational teams via the ThousandEyes platform
  • Forecast and track key account metrics
  • Help drive customer renewal
  • Assist with high severity requests or issue escalations as needed
Qualifications
  • At least 3 years of professional experience in CSM role (or similar)
  • Experience with renewals, upsell and adoption
  • A standout 'customer first' attitude
  • Outstanding communication and problem-solving skills
  • Excellent listening, negotiation and presentation skills
  • Proven background in lead generation and prospecting
  • Ability to work with various business units
  • Proficiency with CRM tools (salesforce, Gainsight, etc.)
  • Data-driven and strong analytical background
  • Highly organized with outstanding follow-up skills
  • Technically adept, understanding of software and how businesses use software
  • Passion for cloud technologies
  • Experience in creating and delivering presentations
  • Bachelor's degree preferred or equivalent experience in SaaS and Cloud technologies
  • Previous Saas experience
  • Fluent Chinese and English language skills