Cisco Technical Consulting Engineer 

India, Karnataka, Bengaluru 

551264795

** Please note that this itNOT Customer Servicerole, butCustomer Success roleand previous customer success experience is required **

• Ensure success of the customer journey as measured by adoption and health scores
• Communicate objectives and ensure timely delivery of solutions
• Provide regular reporting on customer health and utilization
• Provide consistent customer engagement via manual and automated touchpoints
• Developing long-term relationships with your ThousandEyes customers
• Become a trusted adviser for the partners and operational teams via the ThousandEyes platform
• Forecast and track key account metrics
• Help drive customer renewal
• Assist with high severity requests or issue escalations as needed

• At least 3 years of professional experience in CSM role (or similar)
• Experience with renewals, upsell and adoption
• A standout 'customer first' attitude
• Outstanding communication and problem-solving skills
• Excellent listening, negotiation and presentation skills
• Proven background in lead generation and prospecting
• Ability to work with various business units
• Proficiency with CRM tools (salesforce, Gainsight, etc.)
• Data-driven and strong analytical background
• Highly organized with outstanding follow-up skills
• Technically adept, understanding of software and how businesses use software
• Passion for cloud technologies
• Experience in creating and delivering presentations
• Bachelor's degree preferred or equivalent experience in SaaS and Cloud technologies
• Previous Saas experience
• Fluent Chinese and English language skills