Cisco Technical Consulting Engineer 

India, Karnataka, Bengaluru 

610937632

Your Impact:

• Collaborates with global customers and cross-functional Cisco teams to resolve complex technical challenges and drive product improvements within the security domain, with emphasis on Identity Services Engine (ISE).
• Expertly diagnoses and resolves product and network issues of moderate to high complexity, leveraging advanced troubleshooting techniques and in-depth knowledge of security protocols.
• Utilizes comprehensive knowledge bases, sophisticated debugging tools, and robust lab simulations to analyze technical incidents and deliver effective solutions, consistently achieving high levels of customer satisfaction.
• Keeps up-to-date with the emerging technology trends/products to deliver high-quality support to customers
• Partners closely with development teams to enhance product serviceability, providing actionable feedback and guidance based on real-world customer experiences.
• Supports and mentors team members on intricate product-related issues, offering leadership and expertise to foster technical excellence across the organization.

Minimum Qualification

Bachelor’s or Master’s degree in engineering

A minimum of 5+ years of experience with Security Technologies preferably Cisco

A minimum of 4+ years of experience in a Support environment with proven

Troubleshooting experience in sophisticated environments

Cisco Security Certifications (CCNA Security, CCNP Security, CCIE Security) would be an added advantage

Linux, and VMware knowledge would be a plus

Preferred Qualifications:

Should have technical knowledge/experience of Working on features like NAT, ALG, HA, IDS/IPS Or working on AAA technologies like RADIUS, TACACS, DOT1X Or working on VPN technologies like IKEv1, IKEv2, PKI, SSL VPN, NHRP, GRE over IPsec, Remote Access VPN Clients etc

Good understanding of networking fundamentals ( Routing/Switching/Security)

Deep understanding of OSI model & protocols like ARP, TCP, IP, DHCP, DNS, IPSEC, ISAKMP

Working knowledge of Wireshark & programming languages like Python

Logical problem-solving approach and analytical skills