Nvidia Director Employee Experience - 

United States, California 

550432829

What you will be doing:

• Define and implement the enterprise-wide DEX (Digital Employee Experience) strategy: how devices, networks, applications, self-service tools, support workflows, monitoring, and sentiment analysis combine into a frictionless digital workplace.

• Define and operationalize Digital Employee Experience (DEX) metrics and dashboards—measuring satisfaction, sentiment, and“time-to-productivity”across IT services.

• Define key EX and DEX performance indicators (e.g. employee satisfaction, Net Promoter Score, IT tool satisfaction, onboarding experience,time-to-productivity,digital friction scores, support-tickets, etc.).

• Champion and guide adoption of DEX measurement tools (e.g. digital experience monitoring, telemetry, endpoint analytics) and synthesis with EX feedback.

• Lead initiatives to reduce digital friction, improve tool usability, and improve the employee experience across IT tools and services.

• Partner with different Product Owners, Workplace Services, and Engineering to unify digital touch-points (portals, virtual agents, devices, collaboration tools) into one seamless experience.

• Define and implement data-driven improvements using AI, automation, and self-healing technologies to improve the end-user journey.

• Lead and develop outstanding experiences through telemetry, endpoint analytics and sentiment insights.

What we need to see:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent experience.

• 15+ overall years of experience in roles related to Employee Experience, Digital Workplace, UX, or equivalent areas.

• 5+ years of proven leadership experience, managing multi-functional teams and driving critical initiatives.

• Demonstrated success in defining and executing large-scale, multi-functional experience programs (EX, DEX, internal platforms).

• Solid understanding of Employee Workflows, Experience Analytics

• Excellent executive communication and influencing skills.

• Ability to balance strategic vision and operational excellence in fast-paced, high-growth environments.

• Experience in IT or digital environments, especially working with end-user support, tools, client devices, or technology infrastructure.

• Ability to influence and lead cross-functional teams without direct authority.

Ways to stand out from the crowd:

• Experience in large-scale, fast-growth or high-tech organizations

• Prior exposure to or understanding of digital experience monitoring tools (e.g. DEX platforms, endpoint analytics, telemetry).

• Proficiency in human-centered design, journey mapping, persona development, and development thinking approaches to enable the best employee experience.

• Prior product leadership experience.