Philips Philips Service & Quality Manager Karolinska LSP partnerships 

Sweden 

546912446

As a part of this you are responsible for:

• Member of the joint governance organization with our customer in the Imaging- and HPM contracts (Service & Quality committee, Installation committee, AV group and Steering group)
• Assuring Philips meet contractual service related KPI`s / service level agreements.
• Cooperate with customer representatives and sub suppliers, maintaining a good relationship
• Regular performance reporting and reviews with internal and external stakeholders
• Identifying and drive opportunities for service delivery improvements
• With speed- and accuracy resolve customer service concerns and issues / escalations.
• Managing and coordinating activities (in close cooperation with Philips AV/IT project manager) related to AV (Advanced Visualization) clinical informatics solutions
• Managing the overall contractual planned maintenance and upgrade planning
• Review warranty claims / manage return material authorization processes for customer returns / customer feedback (when applicable).
• Operationally managing and developing the on-site service team as team leader
• Invoice and cost controlling

To succeed in this role, you should have the following skills and experience:

• Prior experience of technical field service and maintenance, preferably from Med Tech industry.
• Education in IT or Engineering (bachelor/master level) is a must have.
• Certifications or relevant technical credentials needed in the technical position.
• Good track record from successful leadership.
• Very good communication skills.
• Self-going and result driven with strong personal ownership.
• Team player and experience from cross-functional work.
• Fluency in English and Swedish – both verbally and in writing is a must have.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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