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Philips Technical Account Manager/ Field Service Engineer 
Sweden 
282896476

13.09.2024
Technical Account Manager/ Field Service Engineer


Ensure proactive governance by:

  • Proactively identify and mitigate technical risks
  • Review system logs to identify trends for proactive actions
  • Drive and follow-up on escalations on Daily Management Board.
  • Advise customer on how to maximize the use of existing solution & optimize technical environment
  • Ensure Install Base of customer accounts are updated by responsible resource.
  • Secure and ensure proactive governance by standard way of working prior to operational governance meetings with customers
  • Serve as a technical single point of contact to ensure systems are healthy, up and running
  • Provide regular updates on solution performance
  • Track outstanding support issues & engage with customer support, as a customer advocate, to drive resolution/ensure speedy resolution of customer issues or engage with product management/3rd parties to prioritize defect resolution and system/product enhancements
  • Build & maintain trusting technical post sale relationships with assigned customer accounts
  • Conduct annual technical health checks, document, and update unique site requirements & configuration, review change requests for completeness and compliance with support and customer requirements, and monitor system utilization
  • Advise customer on how to maximize the use of existing solution & optimize technical environment
  • Proactively identify and mitigate the impacts of reconfigurations, upgrades, or replacements of other customer systems
  • Follow “FSE Guidelines” for the local market to ensure team consistency in delivering Philips services to customers


You're the right fit if you possess:

  • B.Sc or M.S in Electronics, IT, Medical or similar
  • Fluent English required in addition to Swedish verbal and written is a must have
  • Previous working experience with medical devices and understand the special character working in the hospitals is preferable.
  • Knowledge on networking (CCNA, CCNP, CWNA, CWTS or equivalent) and IT infrastructures (VMWare, Hyper V, SQL Server) is preferable
  • A minimum of 2-3 years of related experience
  • Customer first attitude
  • Excellent understanding of all assigned Philips Hospital Patient Monitoring products and services
  • Excellent written communication and documentations skills
  • Mentor new employees on way of working with superior soft skills
  • Excellent computer, PC, and internet skills
  • Actively collaborates, sharing knowledge and experience.
  • Ability to work independently and coach others, recommending where others might need further development and training.
  • Has an important role in decision-making to provide the customer with the right solution.
  • Willingness to travel extensively and a clean driving license (must have)

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