Philips Technical Account Manager/ Field Service Engineer 

Sweden 

282896476

Technical Account Manager/ Field Service Engineer

Ensure proactive governance by:

• Proactively identify and mitigate technical risks
• Review system logs to identify trends for proactive actions
• Drive and follow-up on escalations on Daily Management Board.
• Advise customer on how to maximize the use of existing solution & optimize technical environment
• Ensure Install Base of customer accounts are updated by responsible resource.
• Secure and ensure proactive governance by standard way of working prior to operational governance meetings with customers
• Serve as a technical single point of contact to ensure systems are healthy, up and running
• Provide regular updates on solution performance
• Track outstanding support issues & engage with customer support, as a customer advocate, to drive resolution/ensure speedy resolution of customer issues or engage with product management/3rd parties to prioritize defect resolution and system/product enhancements
• Build & maintain trusting technical post sale relationships with assigned customer accounts
• Conduct annual technical health checks, document, and update unique site requirements & configuration, review change requests for completeness and compliance with support and customer requirements, and monitor system utilization
• Advise customer on how to maximize the use of existing solution & optimize technical environment
• Proactively identify and mitigate the impacts of reconfigurations, upgrades, or replacements of other customer systems
• Follow “FSE Guidelines” for the local market to ensure team consistency in delivering Philips services to customers

You're the right fit if you possess:

• B.Sc or M.S in Electronics, IT, Medical or similar
• Fluent English required in addition to Swedish verbal and written is a must have
• Previous working experience with medical devices and understand the special character working in the hospitals is preferable.
• Knowledge on networking (CCNA, CCNP, CWNA, CWTS or equivalent) and IT infrastructures (VMWare, Hyper V, SQL Server) is preferable
• A minimum of 2-3 years of related experience

• Customer first attitude
• Excellent understanding of all assigned Philips Hospital Patient Monitoring products and services
• Excellent written communication and documentations skills
• Mentor new employees on way of working with superior soft skills
• Excellent computer, PC, and internet skills
• Actively collaborates, sharing knowledge and experience.
• Ability to work independently and coach others, recommending where others might need further development and training.
• Has an important role in decision-making to provide the customer with the right solution.
• Willingness to travel extensively and a clean driving license (must have)

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