Bank Of America Director Business Support Manager GM Operational Risk & Controls 

United States, New York, New York 

546773219

Job Description:

The Manager is accountable for overseeing the testing portfolio, resource management, and escalation / resolution of test execution issues, as needed, to ensure timely, complete, and seamless execution of tests.

This role entails managing a team of U.S. based associates responsible for developing and executing capabilities used to provide timely, useful, and actionable independent insight on the operational health of Global Markets controls & processes. It requires critical thinking and willingness to dig into the details of both existing and new methodologies to ensure they are fit for purpose.

Candidate must be able to thrive in a fast-paced and high-pressure environment with the following core responsibilities:

• Working knowledge or background in QA/QC function(s) to support Test Execution QA, Sample & Test Development QA
• Design, build and improve end to end processes, workflows and controls, including detailed procedure documents
• Adept at detecting and remediating organizational / process weaknesses and deficiencies
• Develop and implement enhanced reporting routines, including exception based reporting
• Analyze QA metric results and escalate breaches for commentary and action plans
• Serve as a key point of contact for exams, targeted risk assessments and issues
• Communicate updates to key stakeholders regarding issues and deliverables
• Support ongoing enterprise requirements & ensure deliverables are completed on time
• Implement and maintain policies and procedures

This position requires the ability to multi-task, assist others with complex items and those that require extensive research, while independently prioritizing his / her workload. Must build strong relationships with Line of Business Partners and understand key business processes and their implications on other groups / divisions within the company. The role will also be expected to think analytically and provide effective solutions to tactical challenges.

Requirements / Qualifications:

• 10+ years of experience in process management, business controls or risk management (business, operations, finance, compliance, operational risk, audit)
• Proven ability to lead and influence with key control partners including Front Office, Risk, Compliance, Business Controls, Legal and Audit
• Strong analytical, conceptual and problem-solving skills – ability to drive root cause analysis, focus on details, identify issues, prioritize quickly and recommend solutions
• Highly organized, able to effectively plan/manage deliverables and execute tasks in a high-pressure environment
• Drives Operational Excellence
• Ability to work independently – set and manage plans, achieve results
• Advanced proficiency in various MS tools including Excel, PowerPoint, Access and SharePoint
• Ability to quickly develop subject matter expertise across a broad spectrum of issues
• Ability to influence desired outcome without direct management responsibilities
• Bachelor’s Degreeor equivalent work experience

Desired Skills:

• Global Markets / Sales & Trading experience and knowledge of business processes & products
• Familiarity of operational risk program requirements within a financial institution
• Ability to build partnerships; resolve conflict with minimal noise with strong awareness of when to escalate to management
• Demonstrated professional writing proficiency, strong verbal communication and presentation skills
• Track record of innovative thinking

1st shift (United States of America)