Bank Of America GCIB / GM KYC Support Director 

United States, New York, New York 

777761013

The Function
The Client Outreach team are the front line unit who work with clients as part of meeting Know Your Client (KYC) periodic refresh and remediation requirements. We work in close collaboration with Global Corporate and Investment Bankers and Global Markets Sales to support the Bank’s global regulatory and policy requirements as it relates Client Due Diligence (CDD) documentation collection, with support from Operations and Global Financial Crimes Risk teams.

The team identifies and develops client connections, engages client representatives to obtain KYC documentation, and acts as a coordination point for resolving issues/challenges with respect to client and country specific documentation requirements in a timely manner.

The Role

The KYC Client Outreach Support teams oversee delivery of Front Line Unit (FLU) process delivery including document indexing, remediation program oversight, policy advocacy, capacity/population requirements, restriction and closure processes, program governance and issue remediation, culture and training/readiness.

Role Responsibilities

• Support the GCIB and GM Client Outreach executives on routine and ad hoc requirements
• Partner with GCIB Strategy teams to ensure product growth is captured and considered in KYC forecast processes
• Lead the design and delivery of a formalized remediation programs from a FLU perspective, adhering to Bank requirements
• Partner with KYC Change to design a process to collect, consolidate and feedback policy observations made by clients as part of ongoing improvement of Bank processes and industry practices
• Own the FLU periodic population and capacity analysis to ensure teams are able to deliver Outreach requirements across sectors, regions and client types
• Drive the FLU portion of the process to ensure restrictions and closures adhere to requirements and consider appropriate risks
• Monitor and escalate any issue remediation concerns or challenges
• Design and deliver an effective data management framework
• Provide oversight for FLU KYC processes and related control metrics
• Design and implement the build out of an appropriate FLU governance framework as it relates to KYC requirements, and partner with other FLUs and Ops to ensure alignment across the AML program
• Identify and delegate the coordination and documentation of processes and formal guidelines as they relate to Outreach and associated FLU processes
• Identify and develop control dashboards to effectively measure and monitor performance across the various deliverables
• Own ad hoc reporting as it relates to Outreach performance, delivery and output. Partner with Ops on central reporting as appropriate.
• Coordinate and support our Location Strategy, including partnering with Corporate and Infrastructure Services
• Partner with colleagues in Banking, Sales,, FLU COOs, FLU Change, FLU Business Controls, Operations, HR and other groups as needed
• Review Bank policies for team adherence, and consider the need for frameworks, monitoring and controls for future opportunities including AI and industry portals
• Work on exam/audit/regulatory management from a FLU perspective, where needed
• Drive the design and delivery of cultural and people Initiatives and org health where needed, including partnering with HR on implementing a framework where deliverables are measured and monitored.
• Drive a collaborative and output oriented culture

Required Skills

• Bachelor's degree or equivalent work experience
• 10+ years experience of governance, control, risk, financial or process oversight in a role crossing multiple time zones within the financial services industry
• Demonstrable experience of designing strategic initiatives with clear required outcomes, outputs, and the pathway and requirements for delivery
• Understand big picture and ability to work well independently
• Ability to initiate and build strong relationships with all levels of the organization
• Excellent interpersonal skills for motivation, collaboration and encouragement
• Professional Demeanor: Demonstrating patience, composure, and positive attitude.
• Problem Solving and Decision Making Skills: Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems.
• Flexibility and Adeptness: Handling multiple projects and daily tasks adjust to a changing environment adept to new approaches that improve overall work efficiency and effectiveness.
• Initiative: Identify process improvements, demonstrate a "self-starter" behavior and a willingness to help others, and show potential to require minimal supervision.
• Strong organizational skills and ability to prioritize and manage competing priorities with excellent attention to detail
• Excellent proficiency using Microsoft office products, particularly Microsoft PowerPoint, Excel, Word

1st shift (United States of America)