מציאת משרת הייטק בחברות הטובות ביותר מעולם לא הייתה קלה יותר
Bank Of America Director Business Support Manager GM Operational Risk & Controls United States, New York, New York 546773219
Job Description:
The Manager is accountable for overseeing the testing portfolio, resource management, and escalation / resolution of test execution issues, as needed, to ensure timely, complete, and seamless execution of tests.
This role entails managing a team of U.S. based associates responsible for developing and executing capabilities used to provide timely, useful, and actionable independent insight on the operational health of Global Markets controls & processes. It requires critical thinking and willingness to dig into the details of both existing and new methodologies to ensure they are fit for purpose.
Candidate must be able to thrive in a fast-paced and high-pressure environment with the following core responsibilities:
- Working knowledge or background in QA/QC function(s) to support Test Execution QA, Sample & Test Development QA
- Design, build and improve end to end processes, workflows and controls, including detailed procedure documents
- Adept at detecting and remediating organizational / process weaknesses and deficiencies
- Develop and implement enhanced reporting routines, including exception based reporting
- Analyze QA metric results and escalate breaches for commentary and action plans
- Serve as a key point of contact for exams, targeted risk assessments and issues
- Communicate updates to key stakeholders regarding issues and deliverables
- Support ongoing enterprise requirements & ensure deliverables are completed on time
- Implement and maintain policies and procedures
This position requires the ability to multi-task, assist others with complex items and those that require extensive research, while independently prioritizing his / her workload. Must build strong relationships with Line of Business Partners and understand key business processes and their implications on other groups / divisions within the company. The role will also be expected to think analytically and provide effective solutions to tactical challenges.
Requirements / Qualifications:
- 10+ years of experience in process management, business controls or risk management (business, operations, finance, compliance, operational risk, audit)
- Proven ability to lead and influence with key control partners including Front Office, Risk, Compliance, Business Controls, Legal and Audit
- Strong analytical, conceptual and problem-solving skills – ability to drive root cause analysis, focus on details, identify issues, prioritize quickly and recommend solutions
- Highly organized, able to effectively plan/manage deliverables and execute tasks in a high-pressure environment
- Drives Operational Excellence
- Ability to work independently – set and manage plans, achieve results
- Advanced proficiency in various MS tools including Excel, PowerPoint, Access and SharePoint
- Ability to quickly develop subject matter expertise across a broad spectrum of issues
- Ability to influence desired outcome without direct management responsibilities
- Bachelor’s Degreeor equivalent work experience
Desired Skills:
- Global Markets / Sales & Trading experience and knowledge of business processes & products
- Familiarity of operational risk program requirements within a financial institution
- Ability to build partnerships; resolve conflict with minimal noise with strong awareness of when to escalate to management
- Demonstrated professional writing proficiency, strong verbal communication and presentation skills
- Track record of innovative thinking
משרות נוספות שיכולות לעניין אותך
