Bank Of America Sr Business Control Specialist - GCAOO QC/QA Testing 

United States, Texas, Fort Worth 

545091129

Job Description:

Global Credit, Anti-Money Laundering (AML) and Onboarding Operations (GCAOO) delivers credit fulfillment, service and operations of credit offerings, operational accountability for leasing and trade finance solutions; AML monitoring and refresh of client information; Onboarding for global market clients. The GCAOO Quality Control/Quality Assurance (QC/QA) team provides operational support by monitoring the completion of critical customer due diligence requirements as directed by the Bank Secrecy Act (BSA) and/or the Financial Crimes Global Standard with coverage extending to horizontal lines of business.

The QC/QA Sr. Testing Specialist is responsible for executing testing that measures the adherence to AML/Financial Crimes Global Standard requirements and is accountable for accurate and timely test execution.

• This role interacts extensively with internal or external contacts to identify, research, analyze and communicate process defects for remediation.
• Applies quality management disciplines to validate adherence to all applicable AML processes executed by horizontal lines of business.
• Executes in accordance to the GCAOO QC/QA program requirements including sampling adherence, defect communications and defect reconsider decisions. Maintains a culture of compliance and supports the identification, escalation and timely mitigation of compliance risks.
• Applies knowledge and expertise to influence business managers and peers to ensure enforcement of the QC/QA program.
• Notifies key stakeholders of trends and concerns in order to ensure timely response to quality issues. May interface with auditors, business and support leaders.

​Required Skills

• 5+ years of risk management and/or LOB/ECF experience.

• Conducts QC/QA reviews following established Review Plans (scripts) to enhance employee performance and measure process/control effectiveness.

• Strong analytical and organizational skills with a focus on attention to detail and accuracy.

• Strong oral/written communication skills and ability to effectively engage stakeholders and foster collaboration.

• Ability to challenge and “ask the right questions” when performing QC/QA.

• Ability to multi-task, plan and function in a self-directed environment.

Desired Skills:

• Experience testing associates cases for Quality Assurance

• Strong executive presence and communication skills

• Proven ability to work in a team environment, organize work & prioritize tasks, handle multiple assignments simultaneously, successfully meet tight deadlines while ensuring data accuracy/integrity, and ability to work and execute with minimal supervision or remote management.

• College degree (Associates or higher) or comparable work experience.

Skills:

• Controls Management

• Issue Management

• Monitoring, Surveillance, and Testing

• Quality Assurance

• Risk Management

• Analytical Thinking

• Attention to Detail

• Critical Thinking

• Problem Solving

• Written Communications

• Decision Making

• Innovative Thinking

• Prioritization

• Recording/Organizing Information

1st shift (United States of America)