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Bank Of America Sr Business Control Specialist - GCAOO QC/QA Testing United States, Texas, Fort Worth 545091129
Job Description:
Global Credit, Anti-Money Laundering (AML) and Onboarding Operations (GCAOO) delivers credit fulfillment, service and operations of credit offerings, operational accountability for leasing and trade finance solutions; AML monitoring and refresh of client information; Onboarding for global market clients. The GCAOO Quality Control/Quality Assurance (QC/QA) team provides operational support by monitoring the completion of critical customer due diligence requirements as directed by the Bank Secrecy Act (BSA) and/or the Financial Crimes Global Standard with coverage extending to horizontal lines of business.
The QC/QA Sr. Testing Specialist is responsible for executing testing that measures the adherence to AML/Financial Crimes Global Standard requirements and is accountable for accurate and timely test execution.
- This role interacts extensively with internal or external contacts to identify, research, analyze and communicate process defects for remediation.
- Applies quality management disciplines to validate adherence to all applicable AML processes executed by horizontal lines of business.
- Executes in accordance to the GCAOO QC/QA program requirements including sampling adherence, defect communications and defect reconsider decisions. Maintains a culture of compliance and supports the identification, escalation and timely mitigation of compliance risks.
- Applies knowledge and expertise to influence business managers and peers to ensure enforcement of the QC/QA program.
- Notifies key stakeholders of trends and concerns in order to ensure timely response to quality issues. May interface with auditors, business and support leaders.
Required Skills
5+ years of risk management and/or LOB/ECF experience.
Conducts QC/QA reviews following established Review Plans (scripts) to enhance employee performance and measure process/control effectiveness.
Strong analytical and organizational skills with a focus on attention to detail and accuracy.
Strong oral/written communication skills and ability to effectively engage stakeholders and foster collaboration.
Ability to challenge and “ask the right questions” when performing QC/QA.
Ability to multi-task, plan and function in a self-directed environment.
Desired Skills:
Experience testing associates cases for Quality Assurance
Strong executive presence and communication skills
Proven ability to work in a team environment, organize work & prioritize tasks, handle multiple assignments simultaneously, successfully meet tight deadlines while ensuring data accuracy/integrity, and ability to work and execute with minimal supervision or remote management.
College degree (Associates or higher) or comparable work experience.
Skills:
Controls Management
Issue Management
Monitoring, Surveillance, and Testing
Quality Assurance
Risk Management
Analytical Thinking
Attention to Detail
Critical Thinking
Problem Solving
Written Communications
Decision Making
Innovative Thinking
Prioritization
Recording/Organizing Information
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