US Bank Team Manager - Warsaw Customer Account Management 

Poland 

545028444

Responsibilities

• Overseeing the work of account management specialists, supporting them in their daily tasks, and fostering their professional growth.
• Monitoring key performance indicators (KPIs) for the team and taking corrective actions to optimize results.
• Building and maintaining positive relationships with key clients, ensuring satisfaction and long-term cooperation.
• Implementing and optimizing processes related to customer service, identifying and resolving issues.
• Close collaboration with sales, marketing, and operations departments to ensure consistency of actions and achievement of shared business goals.
• Preparing reports on team performance and customer service outcomes.
• Managing client escalations and resolving complex issues to ensure high levels of satisfaction.

Competencies

• Collaboration – Build partnerships and promote a culture of teamwork to drive one U.S. Bank.
• Customer Centricity – Build strong customer relationships and deliver customer centric solutions
• Drive for Results – Hold self and others accountable to consistently achieve meaningful results.
• Inclusion – Build a culture of equity and inclusion in which diverse ideas, talent and perspectives are welcomed and encouraged.
• Risk - Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.
• Ethics and Trust - Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity

Technical Competencies for your role – what are you expected to know

• Experience and knowledge of payments industry - PAN European.
• Knowledge of technology and payment gateway providers advantageous.
• Well-developed understanding of sales methodologies.
• Knowledge of CRM systems e.g. Salesforce.

Qualifications

• English level C1 – Please submit an English CV only
• 3-5 years of management experience
• 2+ years of banking/financial services experience is a plus
• Knowledge of Salesforce CRM system is a plus
• Preferred Bachelor degree in economics
• Must have the right to work in Poland