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Apple Quality Service Operations Engineer United States, California, Cupertino 540566339
01.06.2024
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Key Qualifications
- Operating distributed systems and delivering internet services at scale
- Experience with monitoring technologies such as Splunk, Grafana, Elasticsearch, Prometheus, etc
- Familiarity with containerization, orchestration and deployment technologies like Docker, Kubernetes, Helm, etc
- Programming via agile methodologies, in languages such as Bash, Golang, Java, JavaScript, Python, etc
- Knowledge of core internet protocols/platforms such as CDN, DNS, HTTP, SSL, TCP, etc
- Proven ability to self-start, learn, plan, prioritize and deliver to deadlines
- Demonstrated ability to create solutions which are maintainable, understandable and diagnosable
- Excellent verbal and written communication skills
Education & Experience
Bachelor’s degree in Computer Science or related field5+ years of industry experience
Additional Requirements
- Build applications and real-time dashboards to monitor the quality of Apple Services
- Design, implement and operate tools and processes to detect, react to and mitigate production issues affecting Apple Services
- Execute incident command and coordination across ASE teams
- Independently network to influence and collaborate with technical and non-technical teams
- Create and deliver presentations across teams and to senior leadership
- Rotating on-call shifts (including periodic weekends)
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $138,900 and $256,500, and your base pay will depend on your skills, qualifications, experience, and location.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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