Honeywell Director Service Quality 

United States 

974447495

As a Global Director Service Quality at Honeywell Building Solutions - Services, you will play a crucial role in ensuring the highest level of service quality across our organization. Your strategic leadership and expertise in quality management will drive continuous improvement initiatives and ensure compliance with ISO 9001 certification requirements. Reporting directly to our Chief Operations Officer (COO), as the Service Quality Director, your impact will be far-reaching, ensuring the unwavering delivery of exceptional service quality and driving continuous improvement initiatives.

Key Responsibilities:

• Establish and maintain a robust Quality Management System (QMS), ensuring compliance with ISO 9001 certification requirements.
• Oversees and manages quality, including QMS that drives compliance, certification, training and development, standardization and fit for purpose solutions.
• Develop and implement service quality strategies to optimize customer satisfaction and drive business growth.
• Collaborate with cross-functional teams to ensure effective service delivery quality and customer support.
• Manage and allocate resources, including budgeting and staffing, to meet business objectives.
• Establish and maintain strong relationships with key stakeholders, including customers and internal teams.
• Drive continuous improvement initiatives to enhance service quality and operational efficiency.

YOU MUST HAVE

• Minimum of 8 years of experience in service quality management or related roles.
• Demonstrated leadership experience, with the ability to effectively manage and develop a team.
• Strong background in quality management and ISO 9001 certification requirements.
• Proven track record of driving customer satisfaction and achieving business targets.
• Excellent communication and interpersonal skills, with the ability to build relationships at all levels.
• Strategic mindset and ability to make data-driven decisions.

WE VALUE

• Bachelor's degree. Advanced degree such as a Master's degree or MBA is preferred.
• Strong leadership skills and ability to inspire and motivate a team.
• Proven ability to drive change and lead organizational transformation.
• Passion for customer success and commitment to delivering exceptional service.
• Strategic thinking and ability to identify and capitalize on business opportunities.
• Strong problem-solving and decision-making skills.
• Ability to navigate complex organizational structures and collaborate effectively with cross-functional teams.

• JOB ID: HRD238679
• Category: Customer Experience
• Location: 715 Peachtree Street, N.E.,Atlanta,Georgia,30308,United States
• Exempt