Uber Service Quality Specialist 

United States, West Virginia 

859903226

Your Impact In Role

• QA Audits : Perform targeted quality reviews in order to identify and action on areas of opportunity in the support process
• Alignment Compliance : Consistent attendance to all audit calibration sessions facilitated by the Senior QA to ensure compliance to all QA audit processes that are implemented to the LOBs being supported
• Insight Generation : Proactively identify inaccuracies / inconsistencies in content, provide recommendations for content updates, and ensure alignment & clarity across all resources; also help identify and remove barriers to CSR success wherever they originate (tools, training, resources, etc.)
• Special Projects : As needed, participate in projects (such as special audits or scrubbing for value added insights) that will be implemented by existing or emerging LOBs in partnership with different stakeholders

The Experience You'll Bring

• Experience working in a highly detail-oriented environment, demonstrating a high degree of diligence and accountability
• Outstanding written and verbal communication skills in English and Japanese
• Passion for driving quality and process improvement
• Confident presenting feedback and findings to partners
• Proficiency in productivity tools (email, calendar), Google Suite or Microsoft Suite (Excel, PowerPoint)

Preferred Qualifications

• 2 years overall experience doing QA work for different modalities (voice & non-voice)
• Above-average knowledge in using Google Suite tools
• Some experience in analyzing data & reporting performance
• Experience in working on initiatives related to CSAT

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .