JPMorgan Control Manager Issue Management & Advisory - Executive Director 

United Kingdom, England 

53747853

As the Control Manager, Issue Management & Advisory - Executive Director in the Issue Management and Advisory team you will be reporting directly to the Controls Pillars lead. You will join the The CO&D Global Controls Team which is focused on ensuring a robust control environment for Wholesale Know Your Customer (KYC) Operations and Digital Document Services (DDS) teams through the proactive identification and timely remediation of risk.

Job responsibilities

• Work closely with management and business to opine on emerging risks and controls necessary to mitigate operational risks
• Manage a portfolio of Issue management and advisory from control standpoint
• Use data analysis and tools in root cause analysis of operational errors and control breaks to create a systematic approach
• Partner with Operations on the sustainable implementation of operational changes
• Provide guidance and advisory role on the risks and required controls needed to support large scale “Change” initiatives including Business Integrations
• Guide the team on data driven approach for business analysis, issue dimensions, change testing as applicable
• Partner effectively with colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions to drive consistent and rigorous operational risk practices
• Interface with senior management, managing directors and represent the team in various governance meetings
• Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
• Advise on and continually reassess key risks and appropriateness of controls to ensure timely identification of significant risks and issues to support an evolving business & regulatory environment
• Ensure operational practices are following relevant risk standards, policies, and regulations to maintain an effective control environment

Required qualifications, capabilities, and skills

• Substantial experience of Anti-Money Laundering/Know Your Customer (AML/KYC)
• Strong leadership, drive to change and lead digital agenda to drive strategy and solutions for problem-solving, analytical, team building
• Must be highly disciplined, a self-starter, and can execute in a fast-paced, results-driven environment
• Ability to drive a culture of risk awareness and proactive risk identification and assessment
• Excellent written and verbal communication skills

Preferred qualifications, capabilities, and skills

• Compliance, Audit, Risk, or Operations management experience