As the Control Manager, Issue Management & Advisory - Executive Director in the Issue Management and Advisory team you will be reporting directly to the Controls Pillars lead. You will join the The CO&D Global Controls Team which is focused on ensuring a robust control environment for Wholesale Know Your Customer (KYC) Operations and Digital Document Services (DDS) teams through the proactive identification and timely remediation of risk.
Job responsibilities
- Work closely with management and business to opine on emerging risks and controls necessary to mitigate operational risks
- Manage a portfolio of Issue management and advisory from control standpoint
- Use data analysis and tools in root cause analysis of operational errors and control breaks to create a systematic approach
- Partner with Operations on the sustainable implementation of operational changes
- Provide guidance and advisory role on the risks and required controls needed to support large scale “Change” initiatives including Business Integrations
- Guide the team on data driven approach for business analysis, issue dimensions, change testing as applicable
- Partner effectively with colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions to drive consistent and rigorous operational risk practices
- Interface with senior management, managing directors and represent the team in various governance meetings
- Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
- Advise on and continually reassess key risks and appropriateness of controls to ensure timely identification of significant risks and issues to support an evolving business & regulatory environment
- Ensure operational practices are following relevant risk standards, policies, and regulations to maintain an effective control environment
Required qualifications, capabilities, and skills
- Substantial experience of Anti-Money Laundering/Know Your Customer (AML/KYC)
- Strong leadership, drive to change and lead digital agenda to drive strategy and solutions for problem-solving, analytical, team building
- Must be highly disciplined, a self-starter, and can execute in a fast-paced, results-driven environment
- Ability to drive a culture of risk awareness and proactive risk identification and assessment
- Excellent written and verbal communication skills
Preferred qualifications, capabilities, and skills
- Compliance, Audit, Risk, or Operations management experience