Microsoft Technical Support Engineering - Identity Korean Language 

Japan, Chiyoda 

53549087

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
• OR 3+ years of technical support, technical consulting experience, or information technology experience.
• OR equivalent experience

Language Qualification (This position is a Korean language support role)

• Korean : Fluent in reading, writing and speaking
• English : Fluent in reading, writing and speaking

Additional Requirements:

• Working hours: Ability to work in shift schedule including evenings
• Designing, documenting and implementing Active Directory & Microsoft Entra for customer environments, including consolidation and migrations
• Experience with Azure Active Directory/Microsoft Entra, O365 and Synchronization of entities between On-Premise and Cloud Directories
• Experience with M365 Authentication and Access, M365 AADConnect and M365 User/Domain management
• Familiarity with Azure AD application development models
• Knowledge of Access Management technologies such MFA, Conditional Access, Device, and application management
• Authentication Protocols (Kerberos, PKI, OAuth, SSO, SAML, etc.)
• Experience with developing and troubleshooting authentication issues on Azure AD registered application
• Familiarity with Auth protocols like OpenID Connect, OAuth, SAML, WS-Fed, Kerberos, etc.
• Knowledge of troubleshooting issues related to Azure AD, ADFS, MFA, conditional access, Application proxy, etc.
• Experience supporting Microsoft Identity technologies in enterprise IT environments
• Development experience of applications desirable using MSAL, or similar authentication libraries and technologies
• Experience of troubleshooting developer related issues with HTTP debugging tools like Fiddler, etc.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

• Response and Resolution: Own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
• Readiness: Lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge
• Develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness
• Product/Process Improvement: Identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements