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Microsoft Technical Support Engineering - Identity Korean Language 
Japan, Chiyoda 
53549087

10.09.2024
Qualifications

Required Qualifications:

  • Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
  • OR 3+ years of technical support, technical consulting experience, or information technology experience.
  • OR equivalent experience


Language Qualification (This position is a Korean language support role)

  • Korean : Fluent in reading, writing and speaking
  • English : Fluent in reading, writing and speaking

Additional Requirements:

  • Working hours: Ability to work in shift schedule including evenings
  • Designing, documenting and implementing Active Directory & Microsoft Entra for customer environments, including consolidation and migrations
  • Experience with Azure Active Directory/Microsoft Entra, O365 and Synchronization of entities between On-Premise and Cloud Directories
  • Experience with M365 Authentication and Access, M365 AADConnect and M365 User/Domain management
  • Familiarity with Azure AD application development models
  • Knowledge of Access Management technologies such MFA, Conditional Access, Device, and application management
  • Authentication Protocols (Kerberos, PKI, OAuth, SSO, SAML, etc.)
  • Experience with developing and troubleshooting authentication issues on Azure AD registered application
  • Familiarity with Auth protocols like OpenID Connect, OAuth, SAML, WS-Fed, Kerberos, etc.
  • Knowledge of troubleshooting issues related to Azure AD, ADFS, MFA, conditional access, Application proxy, etc.
  • Experience supporting Microsoft Identity technologies in enterprise IT environments
  • Development experience of applications desirable using MSAL, or similar authentication libraries and technologies
  • Experience of troubleshooting developer related issues with HTTP debugging tools like Fiddler, etc.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Responsibilities
  • Response and Resolution: Own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
  • Readiness: Lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge
  • Develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness
  • Product/Process Improvement: Identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements