PayPal Lead UX Researcher AI 

United States, Ohio, Toledo 

533701408

on a mission to revolutionize commerce by connecting consumers and merchants with personalized shopping experiencescurious and empathetic Lead UX Researcherto help achieve this mission.Through a blend of qualitative and quantitative research,play a pivotal role in shaping the evolution of our AI and personalization products.And by distilling complex data into compelling narratives, you will foster innovation and empower teams to think differently.

What You Need to Know About the Role

and concept evaluations. We start by asking the right questions and end with targeted deliverables and storyof research and are tireless advocates for our customers. As a UX Researcher you will be the voice of the customer. You will craft research programs that bring team members answers to their most importantquestions, andhelp to define new research questions and initiatives.

Your Day to Day

• identifyingresearch opportunities, scoping program requirements, shaping the product roadmap, guiding the evolution of the design, and otherwise championing the voice of the customer across the organization.

• Independently own and drive research programs from beginning toend:identifythe right research questions, define the participant sample, choose the bestmethodology, design the study, and execute with attention to detail anda high levelof rigor.

• Skillfully and effectively present compelling insights and recommendations to multiple teams and leaders across the organization,leveragingstrong storytelling skills tofacilitateconstructive debate and drive customer-centric decision-making.

• Successfullyleverageinsights across various research functions and data sources (e.g.market research, product marketing, analytics, etc.) throughout the product development lifecycle.

• Act as a vital liaison between design, product management, and marketing teams, driving alignment across all stakeholders.

• Expertlyfacilitateworkshops and design sprints by surfacing relevant findings, pitching research opportunities, and influencing the evolution of our product and design strategy

• Act as a thought leader across our thriving Experience Design community: drive strategic change initiatives, advocate for user-centric approaches,optimizeworkflows, andestablishbest practices that evolve our craft.

• Model a growth mindset by activelyseekingand providing feedback, experimenting withnew approaches, working to expand your skillset, and mentoring other researchers to help them grow.

What You Need to Bring

• Masters, Bachelors, or Professional degreebacked by6+yearsof experience in design,research,or related fields,demonstratingcreativity, leadership, and significant impact within eachprevious

• qualitativeresearch methodsand approaches: in-depth interviews, diary studies, contextual inquiry, participatory research, observational research, etc.

• Proficient in a variety of service design approaches and artifact development: co-creation sessions, ideation workshops, journey maps, service blueprints, etc.

• Strong cross-functional collaboration experience, including partnering with product management,design,marketing, and other key stakeholders tofacilitateconstructive debate, align product and design strategies, and deliver insights in a compelling narrative that drives change

• Experience with quantitative research methods and approaches preferred;demonstratedunderstanding ofchoice-modelling survey design and analysis, significance testing, statistical analysis, concept testing, etc.

• Experienceinfinancial services, e-commerce, or related industries preferred;demonstratedunderstanding of sector-specific challenges, needs, and opportunities

• Experience in conducting research for AI and/or personalization products preferred