PayPal Lead UX Researcher 

France, Auvergne-Rhône-Alpes 

73849402

just about creatingvisually appealing products—

responsible forWe recently redesigned our checkout experience, creating a fast, flexible flow thatsecure and convenient transactions across 200 markets globally.Every day,laser-focused on influencing the strategic vision of our product,

What You Need to Know About the Role

across the product development lifecycle.and concept evaluations. We start by asking the right questions andend with continuous storytelling thatshapes our product strategy

Your Day to Day

• identifyingresearch opportunities, scoping program requirements, shaping the product roadmap, guiding the evolution of the design, and otherwise championing the voice of the customer across the organization.

• Independently own and drive research programs from beginning toend:identifythe right research questions, define the participant sample, choose the bestmethodology, design the study, and execute with attention to detail anda high levelof rigor.

• Skillfully and effectively present compelling insights and recommendations to multiple teams and leaders across the organization,leveragingstrong storytelling skills tofacilitateconstructive debate and drive customer-centric decision-making.

• Successfullyleverageinsights across various research functions and data sources (e.g.market research, product marketing, analytics, etc.) throughout the product development lifecycle.

• Act as a vital liaison between design, product management, and marketing teams, driving alignment across all stakeholders.

• Expertlyfacilitateworkshops and design sprints by surfacing relevant findings, pitching research opportunities, and influencing the evolution of our product and design strategy

• Act as a thought leader across our thriving Experience Design community: drive strategic change initiatives, advocate for user-centric approaches,optimizeworkflows, andestablishbest practices that evolve our craft.

• Model a growth mindset by activelyseekingand providing feedback, experimenting withnew approaches, working to expand your skillset, and mentoring other researchers to help them grow.

What You Need to Bring

• Masters, Bachelors, or Professional degreebacked by6+yearsof experience in design,research,or related fields,demonstratingcreativity, leadership, and significant impact within eachpreviousrole.

• Experienceinfinancial services, ecommerce, or related industries preferred;demonstratedunderstanding of sector-specific challenges, needs, andopportunities

• Proficient in a variety ofqualitativeresearch methodsand approaches: in-depth interviews, diary studies, contextual inquiry, participatory research, observational research, etc.

• Proficient in a variety of quantitative research methods and approaches: choice-modelling survey design and analysis, significance testing, statistical analysis, concept testing, etc.

• Strong cross-functional collaboration experience, including partnering with product management,design,marketing, and other key stakeholders tofacilitateconstructive debate, align product and design strategies, and deliver insights in a compelling narrative that drives