Citi Group Infrastructure Senior Tech Analyst 

Poland, Masovian Voivodeship, Warsaw 

531945211

Responsibilities:

• Handle incoming Incidents and Requests associated with CTI applications.
• Drive stability efforts and manage EOVS and other environment cleanliness initiatives.
• Drive automation projects within the application support realm.
• Partner with application development, business analysis and infrastructure support teams on application change and release management.
• Manage Continuity of Business (COB) and other high availability efforts.
• Gather and present metrics pertaining to application performance, stability, and operational effectiveness.
• Provide leadership on the onboarding on new applications and technologies, ensuring that the application support team have the correct processes and procedures in place.
• Manage recurring and chronic issues in the Production environment, ensuring that risks are assessed, and remediation efforts are prioritized accordingly.

Qualifications:

• Effective prioritization skills and high energy.
• Ability to work in a fast-paced operations environment.
• Ability to work under pressure with conflicting priorities.
• Ability to communicate between various levels of technical personnel and internal customers and partners.
• High sense of urgency and commitment.
• Strong personal work ethic that inspires excellence and enthusiasm amongst peer group.
• Resilient and highly responsive in overcoming adversity.
• Ability to work through a multitude of challenges/obstacles in order to achieve the desired end result.
• Strong analytical, organizational, written, and interpersonal skills.

We offer:

• Competitive salary & social benefits (e.g. private healthcare care, Benefit System, life insurance)
• Work in a friendly and diversified environment, appreciating differences in style and perspective and using them to add value to decisions leading to organizational success
• A great environment for learning new technology and tools, online and instructor led training opportunities
• Working in a friendly, dynamic and multinational environment
• Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas
• A chance to make a difference with various affinity networks and charity initiatives

Time Type:

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