Boston Scientific N America People Services Manager 

United States, Massachusetts, Marlborough 

531706636

Key Responsibilities:

• Team Leadership
• Lead a team of HR professionals in the daily execution of delivering HR services and support to employees and people leaders across the N. America region.
• Guide, coach, train, and develop direct reports in the achievement of organizational goals and HR priorities.
• Cultivate a strong team culture, and model behaviors that reflect our high performance, caring, and collaborative work environment.
• Delivery of HR Services
• Manage escalated and complex cases, to support overall service delivery in addition to ensuring the assignment of cases and projects to direct reports.
• Provide HR guidance and support in policy and process interpretation, performance management, employee engagement, change management, process improvement, competency development, talent management, and employment law/policy compliance.
• Coach and consult with employees and people managers on performance management and development identifying root causes and recommending appropriate next steps.
• Support and communicate the utilization of performance management tools and processes, as well as compensation and rewards programs.
• Establish and cultivate internal relationships with key stakeholders, such as HR Centers of Excellence, HR Business Partners, and HR Operations, to drive consistency and execute initiatives that support the business.
• Ensure HR services are delivered in compliance with corporate policies, procedures, and applicable laws.
• Continuous Improvement
• Demonstrate a continuous improvement mindset by supporting execution of change processes, policies, and programs to enhance business effectiveness.
• Build and maintain strong relationships with customers, partnering with them to understand needs and deliver tailored solutions that improve outcomes and processes.
• Take a holistic approach to identify needs, solve complex problems, and design and implement effective solutions that improve processes across the enterprise.

Key Functional Competencies:

• Consulting - influences customers’ decisions and sets strategic direction within their area of expertise.
• Customer Experience Management - develops effective relationships, through active listening, with customers and strives to improve outcomes, processes, or measurements.
• Delivery Excellence - understands customer needs and partners and coaches’ customers on what and how to apply the correct solution/s.
• Operational & Process Excellence - takes an end - to - end process view across the enterprise and initiates actions to improve existing conditions and/or processes
• Solution Design - uses an iterative and innovative approach to identify needs, solve complex problems, and design/deliver solutions.
  

Required Qualifications:

• Bachelor's degree plus 8+ years of related work a experience or an equivalent combination of education and work experience at minimum.
• Sound judgment and problem-solving skills.
• Customer-focused attitude, with high level of professionalism and discretion.
• Ability to influence at all levels in the organization and success in working in a matrixed organization.
• Excellent communication skills.

Preferred Qualifications:

• Shared service and people leader experience preferred.

Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.