PayPal Director Employee Relations N America 

Kenya, Kitui County 

156510169

Job Description:

This role will leverage data insights to distill themes and use predictive analytics to identify trends & hotspots while creating and executing plans to address opportunity areas. Acts as a neutral third party to resolve conflicts between employees or between employees and management. Develops and updates employee policies and procedures, maintaining clear and consistent global and local policies that align with company values and legal requirements. Advise leaders on performance management best practices, including setting expectations, providing timely feedback, and coaching. The role is accountable for leading programs at scale, from need identification to implementation, considering the unique needs of our internal customers and in close partnership with the HR Centers of Excellence (COEs) and Employment Legal team. You will also be charged with strengthening the capabilities of the Site PBP team by providing coaching and counsel to further develop their capability and capacity, always striving for a customer centric outlook. Influences decision-making at the executive level regarding employee relations strategies
• Designs and implements proactive manager effectiveness and employee engagement programs
• Provides training and guidance to managers and employees on policy interpretation
• Collaborates with HR functional experts to deliver initiatives that enhance employee relations
• Strengthens site effectiveness through engagement and communication strategiesUnder your leadership the team will:
• Develop and implement employee relations strategies, creating and executing plans to improve employee morale, engagement, and overall job satisfaction
• Leverage data insights to distill themes and use predictive analytics to identify trends & hotspots; create and execute plans to address opportunity areas
• Act as a neutral third party to resolve conflicts between employees or between employees and management; identifying gaps and prioritize ways to remediate employee conduct and performance concerns
• Investigate complaints of harassment, discrimination, or other workplace misconduct. Partner collaboratively with Legal, other Investigations teams to advise and execute investigations and remedial actions, keeping key stakeholders appraised of key updates as appropriate while fostering a positive and inclusive work environment where employees feel valued and respected
• Create and maintain clear and consistent global and local policies that align with company values and legal requirements while communicating policies and procedures in a clear and understandable manner
• Advise managers on performance management best practices, including setting expectations, providing timely feedback, and coaching (Assist managers in addressing performance issues through constructive feedback, effective probation period management and corrective measures)
• Ensure compliance with labor laws and regulations: Conduct horizon scanning on employment laws and regulations and execute plans to ensure the organization's compliance.Core capabilities required:
• Subject matter expertise in developing employee relation policies, performance management & conflict resolution
• Operational excellence, always focused on process efficiency, delivering measurable business and employee value, and achieving size with scale
• Analytical and critical thinking with a metrics-driven approach to solutions and the ability to leverage analytics and insights to create compelling narratives for change to gain sponsorship
• The ability to identify root-cause issues, match people strategies to business strategies, and deliver regional and global programs that drive results.
• A deep business acumen and the executional know how of building and growing businesses globally through the ongoing development and support of it’s people
• The ability to synthesize complex situations into a digestible format for the business leaders and their teams
• Team-oriented consensus builder who understands how to achieve buy-in from diverse constituencies, building bridges and designing “win-win” solutions across a matrix management organization
• Strong interpersonal skills with demonstrated ability to partner and build relationships with executive leadership, managers and all levels of coworkers and employees
• High degree of resilience and tenacity to drive change
• Strong track record of getting things done through others, informal networks/channels and working across boundaries to break down silos and fully leverage partners throughout the HR delivery model
• Experience leading and supporting broad scale change initiatives that have global impact and complex expectations
• Excellent project management skills with a proven ability to design and implement creative HR solutions that drive business results
• The ability to flourish in a rapidly changing organization and operate comfortably with ambiguity and complexity.
• High emotional intelligence and ability to thrive in an ambiguous and dynamic environment
• Ability to think innovatively to create the best experience for our employeesRequired Skills and experience:
• 12+ years of HR and employee relations experience in roles of progressively increasing scope and seniority in matrixed, high-growth, organizations
• Strong knowledge of labor laws across the Americas region for both exempt and non-exempt employees
• Proven leadership experience is a must, including having directly hired and managed diverse teams across different geographies
• Experience in a high profile, strategic HR role with heavy executive-level interface and a high degree of executive influence
• A bachelor’s degree in human resources management, Business Administration, or equivalent experience is required with a preference for an advanced degree in Human Resources or Business Administration
• SPHR or SHRM-SCP certification is a plus

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The U.S. national annual pay range for this role is

$118700 to $246290

Our Benefits:

Any general requests for consideration of your skills, please

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