WHAT YOU’LL DO
- Post-Sales Operations:Optimize
- monitorperformance,identifytrends, andprovideactionable insights for improving customer engagement and retention
- Process Improvement: Continuously assess and enhance operational processes and workflows related to the customer lifecycle, driving efficiencies and improving overall customer satisfaction
WHAT YOU’LL BRING
- Minimum of 8 years in post-sales operations roles, including customer success, professional services, renewals, and customer support
- Proven experience in managing operational aspects of the customer lifecycle
- Strong project management skills with a track record of optimizing operational processes
- Excellent communication and interpersonal skills, with a focus on operational efficiency and customer satisfaction
- Analytical skills with the ability to interpret data and drive operational improvements
- Proficiency in CRM and customer support tools, with a preference for experience with Salesforce, ServiceNow, PlanHat & Kantata
