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Microsoft Customer Lifecycle Operations CLO Director 
United States, Washington 
515886866

17.09.2024

Our new

You will be a key member of the CLO Leadership Team.

Basic Qualifications:

  • Bachelor's Degree in Business, Operations, Finance or related field AND 8+ years work experience in program management, process management, process improvement
    • OR equivalent experience.
  • 6+ years management (e.g., people, project, process, vendor, change) experience.

Preferred Qualifications

  • 10 years of experience in managing in a shared service centre environment with a proven track record of consistent performance at this level
  • 5 years working with Tele Sales, Sales or BPO business models
  • A proven track record as an impact Operations transformational leader working in complex large multi-national environments
  • An experienced team Manager. A leader with a proven track record of talent attraction and retention
  • Proven experience in complex, global program management where design, development and implementation of new processes, systems and organizations are required
  • Proven experience of influencing an organization, across more than one geography, and influencing other organizations where their support is critical to success
  • MBA is a plus
  • Operations and broader business management experience

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until Monday September 23, 2024.


Responsibilities
  • Lead a CLO Digital Tele solutions team in the next growth phase in capability & impact.
  • Deliver the best industry operations experience for enterprise customers in professional services.
  • Deliver ~$1bn in revenue with our business partners through outsourced tele sales solutions
  • Lead & Manage a team. Finely tuned delegation, feedback & motivational skills required.
  • Expected to role model leadership characteristics and deliver impact
  • A positive, energetic, creative, challenging and mature management style is imperative.
  • Ensure all performance engine and compliance objectives are met and exceeded.
  • Drive year over year cost-to-serve efficiencies while transforming performance.
  • Own a key global strategic initiative with transformative outcomes.
  • Partner with the stakeholders & business program owners & execs to execute our strategic plan.
  • Partner with the leadership team to develop systematic mechanisms and roadmaps for the new workloads of the future. Invest in and develop capabilities accordingly
  • Develop effective stakeholder relationships with the leading Sales, Marketing and Delivery leaders across the regions and with the key Subsidiary leaders.
  • Create synergies with other Operations divisions/teams via partnership
  • Lead initiatives at your site impacting beyond CLO

Embody our and