Microsoft Customer Lifecycle Operations CLO Director 

United States, Washington 

515886866

Our new

You will be a key member of the CLO Leadership Team.

Basic Qualifications:

• Bachelor's Degree in Business, Operations, Finance or related field AND 8+ years work experience in program management, process management, process improvement
  • OR equivalent experience.

• 6+ years management (e.g., people, project, process, vendor, change) experience.

Preferred Qualifications

• 10 years of experience in managing in a shared service centre environment with a proven track record of consistent performance at this level
• 5 years working with Tele Sales, Sales or BPO business models
• A proven track record as an impact Operations transformational leader working in complex large multi-national environments
• An experienced team Manager. A leader with a proven track record of talent attraction and retention
• Proven experience in complex, global program management where design, development and implementation of new processes, systems and organizations are required
• Proven experience of influencing an organization, across more than one geography, and influencing other organizations where their support is critical to success
• MBA is a plus
• Operations and broader business management experience

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until Monday September 23, 2024.

• Lead a CLO Digital Tele solutions team in the next growth phase in capability & impact.
• Deliver the best industry operations experience for enterprise customers in professional services.
• Deliver ~$1bn in revenue with our business partners through outsourced tele sales solutions
• Lead & Manage a team. Finely tuned delegation, feedback & motivational skills required.
• Expected to role model leadership characteristics and deliver impact
• A positive, energetic, creative, challenging and mature management style is imperative.
• Ensure all performance engine and compliance objectives are met and exceeded.
• Drive year over year cost-to-serve efficiencies while transforming performance.
• Own a key global strategic initiative with transformative outcomes.
• Partner with the stakeholders & business program owners & execs to execute our strategic plan.
• Partner with the leadership team to develop systematic mechanisms and roadmaps for the new workloads of the future. Invest in and develop capabilities accordingly
• Develop effective stakeholder relationships with the leading Sales, Marketing and Delivery leaders across the regions and with the key Subsidiary leaders.
• Create synergies with other Operations divisions/teams via partnership
• Lead initiatives at your site impacting beyond CLO

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