Microsoft Principal Critical Environment Program Manager 

Singapore 

530851044

Required Qualifications:

• High School Diploma or equivalent AND 10+ years’ experience of mission-critical service management experience supporting or operating mission-critical, 24x7x365 production environments.
• 5+ years' experience leading, directly managing, and influencing a diverse organization of full-time employees, across multiple disciplines and platforms.

Preferred Qualifications:

• Bachelor’s Degree in Electrical and/or Mechanical engineering
• Experience managing large vendor multi-year contracts and operating entities
• Ability to collaborate, present, and negotiate effectively across groups of various levels and disciplines, senior company leaders, engineers, suppliers, partners, and external customers.
• Knowledge of critical environment concepts and infrastructure (e.g., Electrical Distribution, Mechanical Cooling Systems, etc.)
• A solid understanding of financial management, budgeting, and forecasting.
• Working knowledge of NFPA70E, National Electrical Code (NEC), ASME, IEEE and any other standards required by country.
• Solid understanding of OSHA requirements as it relates to Data Center best practices.
• SME level working knowledge in the Control of Hazardous Energy in complex mission critical. infrastructure.
• Experience in FMEA, RCA, and RCFA processes.

As a Principal Critical Environment Program Manager, your success is measured by:

People Management

• Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
• Model - Live our culture; Embody our values; Practice our leadership principles.
• Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
• Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.

Datacenter Operations

• Empower a culture of safety, security, and compliance in all aspects of datacenter Critical Environment (CE) within your Region.
• Accountable for the ongoing Critical Environment (CE) support for all service lines ensuring the on-time and defect-free delivery of customer capacity within our SLA commitments.
• Collaborate with Metro Directors to ensure operating CE procedures are documented accurately and that appropriate training for all field operations processes and procedures are in place.
• Evaluate, strategically optimize, and drive a program to gain efficiencies in short- and long-term utilization across our data center fleet.
• Employ clear lines of communication and feedback considering lessons learned between field operations and peer teams related to data center Critical Environment (CE).
• Represent field operations needs and interests ensuring the highest standards in quality, reliability, availability, and safety are met.
• Act as the champion for the CE Management community driving standardization, efficiency, and partnering with our innovation teams.
• Manage escalations and issues that may arise by partnering with peer organizations to ensure appropriate resolutions are sought and implemented minimizing impact to service delivery.
• Operate as central point of intake track and prioritize the portfolio of data center projects across your region.
• Evaluate project scope and resource capacity expectations/asks/assumptions for all project activities that touch the field.
• Foster an understanding of the various stakeholders, their interests, and needs ensuring the teams can sustain and embrace the changes through clear communications, engagement, and appropriate governance throughout field operations.