Required Qualifications:
- High School Diploma or equivalent AND 10+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, pharmaceutical, semi-con, oil and gas or managing physical operations in an IT and/or critical environment infrastructure).
- 5+ years experience in leading a diverse, technical team.
- Able to support 24/7 operations whenever required
Background Check Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
While not required, we also look for the following Preferred Qualifications:
- 6+ years enterprise-level experience managing large scale and complex projects/programs AND 6+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) AND 6+ years experience in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) AND Experience managing budget $1M+.
- Bachelor's Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field.
- 5+ years experience leading diverse, technical workforce or managing global and virtual teams.
- Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications, Leadership Development Certifications, PMP, CDCP.
- Bachelor’s Degree or Technical College certification in mechanical or electrical engineering and/or services
- Experience working on large scale CE projects
- Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.)