NetApp Project/Program Manager Professional Services 

United States, Oregon 

530242781

Responsibilities:
• Manage the end-to-end delivery of projects, ensuring they are completed within scope, budget, and timeline.
• Serve as the primary point of contact for customers in the Financial sector, building and maintaining strong relationships to ensure customer satisfaction and repeat business.
• Collaborate with cross-functional teams, including development, operations, and quality assurance, to ensure seamless project execution.
• Define project objectives, deliverables, and success criteria, and develop comprehensive project plans to guide the project team.
• Conduct risk assessments and develop mitigation strategies to address potential project risks and issues.
• Monitor project progress, identify deviations from the plan, and implement corrective actions as necessary.
• Drive a customer-centric approach by understanding customer needs, gathering feedback, and implementing improvements to enhance the overall customer experience.
• Coordinate with technical teams to ensure the successful delivery of solutions, managing dependencies and resolving technical challenges.
• Facilitate effective communication and collaboration among stakeholders, including internal teams, clients, vendors, and executive management.
• Proactively manage stakeholder expectations, ensuring alignment with project goals and objectives.
• Provide regular project status updates, reports, and presentations to stakeholders, highlighting key achievements, risks, and issues.
• Continuously improve project management processes, tools, and methodologies to enhance delivery efficiency and effectiveness.

• Proven experience as a Project Manager, Customer Relationship Manager, Technical Delivery Manager, or similar roles with Financial customers, requiring knowledge of industry specific controls, rules, and regulations.
• Strong project management skills, with a demonstrated ability to manage complex projects from initiation to completion.
• Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels.
• Solid understanding of software development lifecycles, methodologies, and best practices.
• Experience in customer relationship management, with a focus on delivering exceptional customer experiences.
• Technical background and familiarity with software development processes and technologies.
• Strong problem-solving and decision-making abilities, with a proactive and results-oriented mindset.
• Ability to work in a fast-paced, dynamic environment and effectively prioritize competing demands.
• Must be disciplined, self-motivated, detailed, and organized.
• Demonstrated ability to manage large-team relationships and people.
• Some occasional night and weekend on-call work will be required.
• Technical understanding of NetApp ONTAP OS a plus.

A minimum of 12+ years of relevant, applicable experience is required.

Professional certifications such as PMP, Agile/Scrum, or ITIL are a plus.