Manage and maintain relationships with high-value clients, ensuring their technical needs are met.
Coordinate with internal teams to deliver solutions for client's technical issues and improve overall customer satisfaction.
End to end responsibility for all the client product requirements and deliveries.
Representing Aura in front of the customer and representing the customer in front of the Aura internal teams.
Be on top of all the product innovations and directions as well as the Google changes and their implications on the Aura products.
What we're looking for
Experience working directly and building relationships with clients while analyzing their needs, including troubleshooting technical issues, and proactively identify opportunities for upselling or product improvement.
Excellent verbal and written communication skills for liaising between clients and internal teams, and articulating technical solutions to clients.
Mid to senior level technical or engineering experience with large corporations in the Telecom market.
Ability to address and resolve any issues or complaints regarding the technical aspects of a product or service promptly and efficiently.
Passionate to learn the technology and understand the bits and bites of the Aura solution and the Android Eco system.
You might also have
Experience working with US Telcos companies
Pre-sale experience
Experience working with platforms that are build on Android OS
Additional information
Relocation support is not available for this position.
International relocation support is not available for this position.
*Note: Certain locations require a good faith disclosure of the base pay for the role. The actual base pay for the successful candidate may differ based on location and level.