Work in shifts which may include weekends or public holidays as required by the project
Deliver 1st and 2nd level support consulting services
Be in direct contact with the customer via phone, email or ticketing system
Be responsible for Service and support of SAP Cloud powered by HANA Customer Landscapes
Operate SAP technology-based system landscapes to achieve ambitious SLA requirements
Work in alignment with the company procedures to ensure an efficient and quality service
Be responsible for proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes
Create and implement change request documentation
EXPERIENCE / ROLE REQUIREMENTS
Bachelor (last year) or master’s degree Student in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems
Good learning capabilities to be able to complete the SAP BASIS Certification
Knowledge of enterprise-level applications and understanding of Global Delivery model
Technical Skills (advantage)
Previous relevant experience in Support Engineer, Database Administrator or BASIS consultant role
SAP BASIS – Strong Knowledge and Hands on experience of Technical Planning, Installations, Upgrades, Maintenance etc.,
Technically fluent in Databases (Oracle/DB2/SQL Server/MaxDB/Sybase/HANA) administration, Operating Systems (Unix/Windows/Linux), hardware technologies (IBM, HP, Intel)
Experience in Performance tuning, technical reviews and Audits
Knowledge of High Availability/Disaster Recovery Strategy
Knowledge of SAP Technologies, e.g. SAP Netweaver or HANA based systems, Solution Manager; BusinessObjects, BusinessObjects Data Services.
Personal Skills
Experience in communication with customers and managing expectations
Strong customer focus and service minded
Strong communication and networking skills
Good analytical and solution-oriented thinking
Good team player and ability to work effectively in international and virtual teams
Continually develop SAP solution core skills and business knowledge based on accumulated experience.
Able to provide knowledge transfer from certain technology areas