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SAP Intern - Junior SAP Technology Support Engineer limited full-time 
Romania 
525186890

24.06.2024

As an SAP Technology Support Engineer, you will:

  • Work in shifts which may include weekends or public holidays as required by the project
  • Deliver 1st and 2nd level support consulting services
  • Be in direct contact with the customer via phone, email or ticketing system
  • Be responsible for Service and support of SAP Cloud powered by HANA Customer Landscapes
  • Operate SAP technology-based system landscapes to achieve ambitious SLA requirements
  • Work in alignment with the company procedures to ensure an efficient and quality service
  • Be responsible for proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes
  • Create and implement change request documentation

EXPERIENCE / ROLE REQUIREMENTS

  • Bachelor (last year) or master’s degree Student in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems
  • Good learning capabilities to be able to complete the SAP BASIS Certification
  • Knowledge of enterprise-level applications and understanding of Global Delivery model

Technical Skills (advantage)

  • Previous relevant experience in Support Engineer, Database Administrator or BASIS consultant role
  • SAP BASIS – Strong Knowledge and Hands on experience of Technical Planning, Installations, Upgrades, Maintenance etc.,
  • Technically fluent in Databases (Oracle/DB2/SQL Server/MaxDB/Sybase/HANA) administration, Operating Systems (Unix/Windows/Linux), hardware technologies (IBM, HP, Intel)
  • Experience in Performance tuning, technical reviews and Audits
  • Knowledge of High Availability/Disaster Recovery Strategy
  • Knowledge of SAP Technologies, e.g. SAP Netweaver or HANA based systems, Solution Manager; BusinessObjects, BusinessObjects Data Services.

Personal Skills

  • Experience in communication with customers and managing expectations
  • Strong customer focus and service minded
  • Strong communication and networking skills
  • Good analytical and solution-oriented thinking
  • Good team player and ability to work effectively in international and virtual teams
  • Continually develop SAP solution core skills and business knowledge based on accumulated experience.
  • Able to provide knowledge transfer from certain technology areas
  • Proactive in learning and highly self-motivated
  • Proficiency in written and spoken English