JPMorgan Technology Support Lead - SAS Administrator 

United States, Texas, Plano 

520331902

As a Technology Support Lead - SAS Administrator on our Corporate Technology - Risk SAS America team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

• Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
• Execute policies and procedures that ensure operational stability and availability
• Provides operational leadership and support to SAS end user teams, in addition to business applications, onboarding, troubleshooting, and issue resolutions
• Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
• Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
• Propose and integrate new automation functions for SAS operations
• Develop and document processes, that details user and developer functions and accountabilities

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Proficient in observability and monitoring tools and techniques
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Demonstrates knowledge in SAS administration (SAS 9.4 and/or Viya) with UNIX/Linux administration
• Understands detailed developing processes and workflows with automation, in addition to proactive processes, which allow large issues to be averted

Preferred qualifications, capabilities, and skills

• Working knowledge in one or more general purpose programming languages and/or automation scripting
• Practical experience with public cloud (e.g., AWS and Kubernetes)
• Experience using UNIX scripting commands (e.g., Java, Bash, Ksh, and Perl)