JPMorgan Technology Support Lead - Workforce 

United States, Ohio, Columbus 

100079723

As a Technology Support Lead in the Enterprise Technology Employee Platforms team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience

Job responsibilities

• Partners with Product and Technology to deliver stable Oracle HCM Platform including lower environments and production
• Supports the planning and execution of production releases including quarterly Oracle and JPMC HCM releases
• Documents and communicates Oracle HCM lower environment pod usage and availability to our product and technology users
• Manages communications with operational and senior level product and technology partners on active issues
• Facilitates triage and issue resolution of key issues
• Supports the custom development solutions including data masking, data analysis, etc…
• Oversees the day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience with project management and development life cycle tools including Jira, Confluence, SharePoint, etc…
• Experience with Oracle HCM or other equivalent Software as a Solution (SaaS) providers
• Experience with Oracle database technologies (or equivalent)
• Experience with creating, editing and maintaining SQL
• Experience in Excel including pivot tables, charts, etc…
• Experience with Oracle Transactional Business Intelligence (OTBI) or equivalent data analysis and reporting tools
• Proficient in observability and monitoring tools and techniques
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

• Working knowledge in one or more general purpose programming languages and/or automation scripting
• Practical experience with public and private cloud