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JPMorgan Technology Support Lead 
United States, Ohio, Columbus 


Job responsibilities

  • Oversee a variety of resiliency work streams in support application recovery plans and testing, cyber recovery, and public cloud resiliency
  • Manage projects to bring applications in compliance with new control and regulatory demands, partnering with application teams and Sub-Line of Business Resiliency Managers
  • Support application recovery work such as site testing program and infrastructure uplift projects requiring a resiliency role
  • Support cyber recovery work around controls for cyber recovery plans, backups, application repaves, and database restoration
  • Support Public cloud resiliency work to strengthen controls for criticality-based architecture requirements and testing, including the use of fault injection as well as conventional testing
  • Lead emerging work around new controls added to the governance portfolio of the Technology Resiliency Team
  • Coordinate schedules and deliverables for Action Plans (APs) to address Control and Operational Risk Evaluation (CORE) Issues and for other risk action items
  • Represent CCB to Firm wide Technology Resiliency (FTR) and other LOBs, presenting ideas for control and process improvements
  • Provide metrics commentary and other materials for presentation to Managing Directors, including the Chief Information Officer, and brief these materials as needed.

Required qualifications, capabilities, and skills

  • 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
  • Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
  • Experience managing control breaks, remedies, issues, and action plans
  • Experience in executive-level communication, in writing and in presentations
  • Experience in coordinating policy and activities across Global Technology with a record of effective advocacy
  • Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

  • Working knowledge in one or more general purpose programming languages and/or automation scripting
  • Practical experience with public cloud
  • AWS Cloud Practitioner certification