Job responsibilities
- Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
- Manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Build - assist in the development, launch, maintenance and training of an Innovation Governance Framework (IGF) inside the Commercial Card business
- Guide – guide in-scope product, partnership, project and event initiatives for assigned solutions sponsors and functional partners through key milestones of the IGF, connecting initiative owners to required teams and workflows (TPO, NBIA/PSCM, RTL, etc.), ensuring document/artifact storage, etc.
- Advise – advise assigned solutions teams + functional partners as their single point-of-contact into the IGF workflow (ex, CC Master Calendar questions, Cabinet update scheduling, process feedback, etc.)
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
- Demonstrated ability to execute operational management and change readiness activities
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- Experience in product or platform-wide release management, in addition to deployment processes and strategies
- Ability to develop presentation decks, reports, and dashboards
- Excellent communication skills (written and verbal)
Preferred qualifications, capabilities, and skills
- Proficient knowledge of the product development life cycle, design, and data analytics
- Experience in Commercial Card or B2B payments industry preferred
- Experience in Agile project management methodology preferred