Your impact
Your impact
We are an international engineering company providing services in the field of technical consulting, design, and investment project management. Our GDC Poland is made of skilled experts and professionals that support local and international projects from offices located in Krakow and Warsaw. They cover the following markets:
- Advanced Facilities
- Water&Environment
- Transportation
- Energy&Power
- Cities&Places
- Digital
Responsibilities:
- Proficient use of BIM technology including file interoperability and information exchange process
- Resolve issues related to any or all of these: Autodesk Applications (AutoCAD, Civil 3D, Plant 3D, Navisworks & Revit); Innovyse applications (now Autodesk Infowater solutions): Infoworks ICM, WS Pro; Microdrainage (Now Infodrainage), etc.
- Lead a team of technical specialists
- Provide mentoring and training to team members who support a large group of software products primarily Autodesk tools
- Research, verify, and document product defects. Provide alternative solutions when problems are observed & cannot be fixed immediately
- Provide prompt and efficient assistance to team members with a problem with their tools and 3rd party applications
- Document the solution to the issues in short and clear articles with snapshots for our Knowledge Base in a company-wide case management system
- Priority handling and escalation of critical issues and monitoring of service level compliance. Perform Triage of issue to make sure it is in the correct support queue
- Perform root cause analysis to mitigate recurrence. Escalate customer issues to senior staff or Vendor if required
- Manage issues backlog / support requests and facilitate team working
- Manage user expectations by providing incremental updates on progress
- Communicate and effect changes and improvements
Here's what you'll need
- At least 3-5 years of industry working experience. Minimum 1~2 years of experience as CAD Administrator in previous organizations will be considered
- Knowledge of BIM Standards and workflows. Experience in the configuration and interoperability of AutoCAD/Microstation products with ProjectWise or BIM 360 will be highly desirable
- Willingness to work in shifts to match project demands & support Projects in Australia, India Europe & Americas regions
- Identify workflow issues if a user could perform the ask with another tool or method to produce a similar result
- Experience in the configuration of CAD standard for a large enterprise, (maintaining standard CAD profiles, CAD Templates, Block Libraries, Content Libraries etc.)
- Experience with LISP, VBA, .NET, Dynamo is also desirable. Ideally you may have a mindset or desire to self Learning skills like Programming
- Cloud experience – Autodesk Construction Cloud/BIM 360 administration
- Proposing a training methodology and supporting the CAD design team to ensure individual’s development
Nice to have:
- Previous management experience with small teams
- Service Minded – caring for our employees and being sensitive to their deadlines
- Clarify assignments, prioritise work and attend to detail to ensure work is done
- Take on new opportunities and tough challenges and enthusiasm
- Stay up to date with industry trends
- Learn through experimentation when solving new problems, using both successes and failures as learning opportunities
- A Team Player
- Perpetual learner – adapts to new challenges quickly
We offer:
- Unique company culture fostering individual career growth and work-life balance
- Full-time employment contract with salary corresponding to qualifications
- Hybrid working model – depending on your preferences
- Flexible working hours (we start between 7:30-10:00)
- “Short Fridays” (we work 6h on Friday)
- Flexible benefits package (Lux Med medical care, psychological care, life insurance, My Benefit cafeteria system, including Multisport card co-financing, car park sharing system)
- Membership in Jacobs employee networks (Women's Network, OneWorld, PRISM, Careers Network, Green Team, Toastmasters, Collectively and others)
- Continuous development opportunities, including a range of professional trainings and certifications, Graduate Development Program, Learners’ Community, self-learning platform
- Opportunity to take part in language courses (English, German, Polish)
