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Jacobs Senior CAD Applications Support Administrator 
Poland, Lesser Poland Voivodeship, Krakow 
1203760

07.09.2024
Your impact
Your impact

- Advanced Facilities

- Water&Environment

- Transportation

- Energy&Power

- Cities&Places

- Digital

Responsibilities:

  • Proficient use of BIM technology including file interoperability and information exchange process
  • Resolve issues related to any or all of these: Autodesk Applications (AutoCAD, Civil 3D, Plant 3D, Navisworks & Revit); Innovyse applications (now Autodesk Infowater solutions): Infoworks ICM, WS Pro; Microdrainage (Now Infodrainage), etc.
  • Research, verify, and document product defects. Provide alternative solutions when problems are observed & cannot be fixed immediately
  • Document the solution to the issues in short and clear articles with snapshots for our Knowledge Base in a company-wide case management system
  • Priority handling and escalation of critical issues and monitoring of service level compliance. Perform Triage of issue to make sure it is in the correct support queue
  • Perform root cause analysis to mitigate recurrence. Escalate customer issues to senior staff or Vendor if required
Here's what you'll need
  • 3 years of industry working experience
  • Knowledge of BIM Standards and workflows. Experience in the configuration and interoperability of AutoCAD/Microstation products with ProjectWise or BIM 360 will be highly desirable
  • Willingness to work in shifts to match project demands & support Projects in Australia, India Europe & Americas regions
  • Identify workflow issues if a user could perform the ask with another tool or method to produce a similar result
  • Experience in the configuration of CAD standard for a large enterprise, (maintaining standard CAD profiles, CAD Templates, Block Libraries, Content Libraries etc.)

Nice to have:

  • Experience with LISP, VBA, .NET, Dynamo is also desirable. Ideally you may have a mindset or desire to self Learning skills like Programming
  • Cloud experience – Autodesk Construction Cloud/BIM 360 administration
  • Clarify assignments, prioritise work and attend to detail to ensure work is done
  • Take on new opportunities and tough challenges and enthusiasm
  • Stay up to date with industry trends
  • Learn through experimentation when solving new problems, using both successes and failures as learning opportunities
  • A Team Player

We offer:

  • Unique company culture fostering individual career growth and work-life balance
  • Full-time employment contract with salary corresponding to qualifications
  • Hybrid working model – depending on your preferences
  • Flexible working hours (we start between 7:30-10:00)
  • “Short Fridays” (we work 6h on Friday)
  • Flexible benefits package (Lux Med medical care, psychological care, life insurance, My Benefit cafeteria system, including Multisport card co-financing, car park sharing system)
  • Membership in Jacobs employee networks (Women's Network, OneWorld, PRISM, Careers Network, Green Team, Toastmasters, Collectively and others)
  • Continuous development opportunities, including a range of professional trainings and certifications, Graduate Development Program, Learners’ Community, self-learning platform
  • Opportunity to take part in language courses (English, German, Polish)