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Jacobs Senior CAD Administrator 
Poland, Lesser Poland Voivodeship, Krakow 
339181118

31.08.2024
Your impact

Global Business Services center located in Krakow provide global support for our line of business and corporate teams in the following areas:

  • Finance
  • Accounting
  • HR
  • IT
  • Procurement
  • Payroll
  • Project Management

Responsibilities:

  • Proficient use of BIM technology including file interoperability and information exchange process
  • Resolve issues related to any or all of these: Autodesk Applications (AutoCAD, Civil 3D, Plant 3D, Navisworks & Revit); Innovyse applications (now Autodesk Infowater solutions): Infoworks ICM, WS Pro; Microdrainage (Now Infodrainage), etc.
  • Research, verify, and document product defects. Provide alternative solutions when problems are observed & cannot be fixed immediately
  • Document the solution to the issues in short and clear articles with snapshots for our Knowledge Base in a company-wide case management system
  • Priority handling and escalation of critical issues and monitoring of service level compliance. Perform Triage of issue to make sure it is in the correct support queue
  • Perform root cause analysis to mitigate recurrence. Escalate customer issues to senior staff or Vendor if required
Here's what you'll need
  • 3 years of industry working experience
  • Knowledge of BIM Standards and workflows. Experience in the configuration and interoperability of AutoCAD/Microstation products with ProjectWise or BIM 360 will be highly desirable
  • Willingness to work in shifts to match project demands & support Projects in Australia, India Europe & Americas regions
  • Identify workflow issues if a user could perform the ask with another tool or method to produce a similar result
  • Experience in the configuration of CAD standard for a large enterprise, (maintaining standard CAD profiles, CAD Templates, Block Libraries, Content Libraries etc.)

Nice to have:

  • Experience with LISP, VBA, .NET, Dynamo is also desirable. Ideally you may have a mindset or desire to self Learning skills like Programming
  • Cloud experience – Autodesk Construction Cloud/BIM 360 administration
  • Clarify assignments, prioritise work and attend to detail to ensure work is done
  • Take on new opportunities and tough challenges and enthusiasm
  • Stay up to date with industry trends
  • Learn through experimentation when solving new problems, using both successes and failures as learning opportunities
  • A Team Player

We offer:

  • Unique company culture fostering individual career growth and work-life balance
  • Full-time employment contract with salary corresponding to qualifications
  • Hybrid working model – depending on your preferences
  • Flexible working hours (we start between 7:30-10:00)
  • “Short Fridays” (we work 6h on Friday)
  • Flexible benefits package (Lux Med medical care, psychological care, life insurance, My Benefit cafeteria system, including Multisport card co-financing, car park sharing system)
  • Membership in Jacobs employee networks (Women's Network, OneWorld, PRISM, Careers Network, Green Team, Toastmasters, Collectively and others)
  • Continuous development opportunities, including a range of professional trainings and certifications, Graduate Development Program, Learners’ Community, self-learning platform
  • Opportunity to take part in language courses (English, German, Polish)