What you will do:
- Perform investigations and make recommendations to relevant stakeholders using guidelines
- Complete data and Root cause Analysis and provide corrective and preventive action items
- May present findings to stakeholders
- Identify and share trends, insights, defects & areas of improvement to share w/stakeholders
- Participate in discussions to share best practices with partners, agents, and stakeholders
- Provide subject matter knowledge to teammates
- Follow procedures and process paths to complete key tasks
Basic Qualifications:
- Fluent in French Language and English
- At least 6 months of experience in one of the following: service quality assurance, compliance, banking, insurance, fraud, consulting or regulated area
- Experience with Google Suite
Preferred Qualifications:
- Excellent written and verbal communication skills
- Excellent interpersonal skills, integrity, and follow-through on tasks
- Must work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve support practices
- Data analytics, SQL, and web query skills
- Experience presenting information and facilitating meetings
* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .