Uber Safety Investigations Specialist French Speaker 

United States, West Virginia 

178197346

What You Will Do

• Respond to high volume, live queue of sensitive incident inbound cases and/or outbound queues
• Report & document issues with reporting parties using various platforms
• Master multiple knowledge bases and contact management systems
• Triage Focus: Attend the most critical and urgent IRT incidents (L3-L4), taking the first measures according to the process, to pass the case to the team of investigators, so that the investigation is finalized.
• Investigations Focus (Incidents, accidents and citations): Attend to cases of a lower level in IRT (L1 / L2), making detailed investigations, using various support platforms (email, chat, phone) to develop case details, analyze evidence, and take the actions according to the process. Tasks may be split into two functions: Standard Safety Support and Investigations and Deactivations

What You Will Do

• Proficiency in French and English is required!
• At least 6 months of customer support experience handling sensitive issues

• Strong EQ, emotional regulation, communication, problem-solving, and critical thinking skills

• At least 1 year of crisis center, law enforcement, or social work experience

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .