Yotpo Customer Onboarding Manager 

Canada, Ontario, Toronto 

515620955

You will:

• Serve as the main point of contact for customers from deployment to launch to ensure a successful implementation process for Yotpo’s products
• Ensure all customers complete the required technical setup efficiently and according to project plan and timeline
• Train and educate customers on how to effectively utilize Yotpo products via phone and videoconference
• Provide strategic guidance for how brands should set up their initial strategy/campaigns with Yotpo’s products
• Improve and scale the Yotpo implementation process
• Act as liaison between customers and the Yotpo sales, product, support, professional services, and customer success teams to actively identify roadblocks and solutions during onboarding

About you:

• You’re a great relationship manager and excel talking to VP- and C-suite leaders
• You can manage simultaneous software implementations for multiple clients
• You can research, troubleshoot and solve complex software issues
• You can effectively project manage and create organized plans that ensure customer success post-onboarding
• You can accurately synthesize client requests and questions, convey them to cross-functionally stakeholders, and work together to move implementations along

About Yotpo:

• Company sponsored RRSP matching.
• 100% coverage of additional benefits programme.
• Equity in options.
• Individualized career development, rewards and recognition.
• Wellness and philanthropic programming and events.
• Work in a hybrid capacity (3x/week)